Master the art of building a customer-centric strategy with help from TalkTalk’s Managing Director, Jonathan Kini.

As one of the UK’s leading B2B providers of broadband and data services, Jonathan has a track record of driving growth in senior roles at Virgin Media and Vodafone.

Discussions in the episode:

  • The dangers of strategic misalignment
  • Tried and tested strategies to increase your NPS score
  • Weighing up the needs of the board in a customer-centric organization
  • Increasing awareness of menopause in the workplace
  • The interconnectivity between purpose and time spent
  • How to make sure your leaders are asking the right questions